What are the requirements for video shots?
- Maximum 10MB file size (the same as still images and animated GIFs)
- Must be 24 seconds in length or shorter
- Must be cropped to an exact 4:3 aspect ratio
- Must be in the MP4 format
There is no restriction on the resolution of a video as long as it meets the above criteria.
Who can post video shots?
A Pro or Pro Business subscription is required to upload video files. Pro Business Team Members will be able to post video shots to the team profile but can not post them to their personal account.
Why am I getting an error uploading my video?
First, check that your shot meets the listed criteria and is exactly 4:3, meaning precisely 800×600, 1600×1200, etc. Shots that are off, even a few pixels, will receive an error message. We hope to widen the criteria for video shots soon.
Can I select a teaser frame for my Video?
Not at this time. We automatically use the first frame of the video for the teaser, so plan how your shot cycles carefully!
